Webinar
DIGITAL CARE FOR TELCOS IN THE AI ERA
Sponsored by:
Discussion Topics
Join us on May 22nd for a fascinating webinar brought to you by Sweepr, the leading platform in Digital Customer Care powered by AI! During this 45-min discussion, our industry experts will dive deep into the innovative solutions that Sweepr offers, tailored specifically for service providers and smart home enthusiasts. Learn how AI technology can streamline operations, enhance customer experiences, and propel your business forward in the digital era.
The webinar will revolve around the following themes:
• How digital solutions are driving innovations in customer care.
• How Service providers can best prepare to deliver next generation AI-driven care (data, architecture, operating model).
• How Generative AI complements digital care platforms to deliver best in class CX.
• How high level of personalisation in care UX leads to high customer satisfaction and containment.
• How analytics is pivotal to drive on-going improvement to your care platform
Speakers
Alan Coleman
CEO
Sweepr
Ryan Giesbrecht
Director Service Reliability and Technology
Telus
Monika Majstorović
Marketing Director
A1 Hrvatska
Moderated By
Ophélie Boucaud
Principal Analyst
Dataxis
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