FAQs

Account Support

What is registration for?
Registration gives you access to a free trial as well as our industry newsletter. You will also receive special promotions to get our products at discounted pricing.

Setting up a new account
Create your account and then you will receive an activation link by email to complete your registration. After the activation, you will be able to log in using the email address and password entered during the registration.

How can I change my account information?
If your information changes, you can update it by going to the My Account/account information section. If you have questions about making account changes, please contact our Client care team.

Forgot password?
In case you have forgotten your password, you can simply request to have a reset-password link sent to the email address specified in your account. Go to the login page and Forgot Password can be found under the request of the login data. If you have not received a password reset email or you are still unable to log into your account, please contact our Client care team.

How do I use Dataxis?

You can begin with a keyword search using the Search field on the top of the page or on the middle of the home page. When you find data, reports or market intelligence services of interest, click on the title to view extensive product information and related services, including a descriptive abstract and table of contents.

Tips for better search results

We have implemented the latest technology into our search engine for fast and accurate searches. Advanced semantic analysis, error detection and other innovations enable the search to infer the intended meaning behind a search, more effectively directing users to the results they were looking for.
There are several ways to find content on the Dataxis platform. You can either browse topics through the menu navigation bar or directly use the search. The search field can be found both on the home page and at the top of every page.

Both will direct you to the search results page, on which all results are display. Here you have several options to further narrow your search: you can filter results by content type, region, country, industry, market, … You only want to see data? Just click on Data. All other areas will automatically be unselected and the search results page instantly refreshed. Select and deselect the filters at your convenience to tune your search. If you are unable to find the resource you need, connect with our Client care team.

Where can I find the products that are included in my subscription?
To view your products, log in and click “Access my products” on the top right of the homepage.

If you have any questions about the products in your subscription, please contact your account manager or our Client care team.

To discover more about the service areas and products we provide, go to “Our coverage” on the main menu or use the search function across the site.

If I can’t find my product does it mean that it has been discontinued?
If any of the products you have subscribed to are discontinued, your account manager will be in touch to discuss the changes and the suitable alternative products you will now have access to. We are confident that there will be a product that meets your business needs. If you require further support, contact our Client care team.

Where can I find various resources? (i.e. research highlights, white papers,…)?
You can use the search function (accessible at the top of any page) and filter the results by content type, or to look up our resources across what we do on the main menu.

Where can I get further help on finding specific resources?
The Live Chat function (identified by a speech bubble in the bottom left corner of the screen) on the site will connect you directly with our client care team. Alternatively, go to the Contact us page and leave us a message, our team will be in touch within the day or 24h maximum.

Market intelligence services

How to become a client?
If you are interested in becoming a client, please contact us and share your details in the general inquiry form. We will be in touch to discuss your unique business needs, and how Dataxis can assist.

How updates work?
The subscription gives users access to continuously updated data as it is released on a quarterly or annual basis. Users are informed by email of any update published.

How do I renew or extend my subscription?
The cancellation period is thirty (30) days prior to the end of the subscription. If you would like to discuss subscription recommendations or explore new services, please contact your Account Manager or our Client care team.

Cancellation and refund policy

DATAXIS cannot accept the cancellation of an order once it has been placed. When placing an order with DATAXIS, you agree to our Terms of use which can be seen here and at the bottom of every page on our site.

Due to the nature of the products, we sell, as information is consumed on delivery, we do not facilitate refunds for orders.

However, we can review individual cases if exceptional circumstances arise. Please contact us in these cases.

Ask an analyst
When you partner with Dataxis, you can access for free our responsive Inquiry service. For advice on market trends, information on our methodologies, or assistance understanding a data point, post your request using the inquiry support center on “Access my product” page.

DATAXIS will keep all users informed about innovations by e-mail so that the user is able to use the most up-to-date functions of the online portal at any time.

ALL-IN-1 country offer

The All-in-1 country Account grants access to DATAXIS exclusively for one user. The activated user may access the account from different devices. Any access by multiple employees requires the purchase of a Corporate market intelligence service account.

In the case of unusual usage behaviour, DATAXIS reserves the right to block access until the issue is clarified and/or to immediately terminate access.

The All-in-1 country Account offers the user access to all data and forecasts for a specific country as well as their quarterly or yearly updates along the subscription period. It authorizes the user to download all statistics and forecasts as XLS, PDF, PPT or PNG files.

The All-in-1 country subscription is valid for a period of 12 months and is automatically renewed on a month-to-month basis after expiration. The total price is invoiced in one sum when both parties formally enter into the contract. The cancellation period is thirty (30) days prior to the end of the subscription.

Reports

We offer syndicated online market research reports, mostly updated quarterly, which feature quantitative and qualitative research on markets, industries, and companies. The majority of our reports are produced by our dedicated team of analysts based in Europe, Americas and Africa.

Single User License 

The report purchase allows one person to have access to the ordered product. The product cannot then be distributed to anyone else. For a site or enterprise license, please contact sales@dataxis.com

Ordering
Once you’ve registered or logged in, search or browse to find reports relevant to your business. Next, explore individual reports by reading their abstracts and tables of contents and finally place your order using our secure online shopping cart . The shopping cart will hold this product and any other choices until you decide to proceed to checkout. You can access your shopping cart from the cart button to the right-bottom of any page. Once you’ve completed your choices here, click the checkout button in the cart to process the payment.

What types of payments are accepted?
For online orders, we accept Visa, American Express and Mastercard. We use the leading secured online payment platform Stripe. We do not store any credit card information. For any questions about payments and invoices, please contact sales@dataxis.com or the Client care team.

Delivery: leverage our powerful BI
Items purchased are normally available online as soon as your order is processed and the payment received. Connect to “Access my products” to access your purchased products. You will receive the order confirmation and the related invoice by email. You can access the history of your purchases in the “Orders & Invoices” page.

Powerful visual displays, in-depth reports, and smart analytics deliver at-a-glance market insights alongside the precise data and forecasts you need. Our BI platform helps in simplifying raw data into a very easily understandable format. Data analysis is fast and the platform displays past detailed data to base predictions that lead to success.

The dashboards and reports acquired from such systems help our clients make fact-based decisions, such as which markets and geographies to focus on developing or selling. Export instantly any data, tables or graphs into Excel, PPT or PDF and customize your preferred use for business and analysis purposes.

How often are my reports and market intelligence services updated?

The majority of our reports are updated quarterly. The purchased reports are continuously updated for a period of 12 months (from the date of purchase). Then after 12 months to keep getting updates, you would need to buy again the report.

Events and Webinars

Upcoming events and webinars and previous recordings are found on the Digital events our Webinars page.

Interested in sponsoring an event ? Download our event brochure.

If you are interested to set up a webinar to push your offer to a targeted audience, see our webinar sponsorship brochure to learn more.

If you are interested to set up a webinar to push your offer, contact our sales team.

Technical Support

Browser requirements
For the best viewing experience, our website supports the latest version of Chrome, Firefox, and Safari. The website can be viewed on Windows, Mac, Android and iOS systems and devices.

If you experience any website access issues, please ensure you have the most up-to-date version of your browser. For further queries please contact our Client care team.

Sources and Use of Dataxis Data

All our statistics are carefully collected, analyzed, checked by our experienced analysts. and do not get from another third party. The main data sources feeding into our statistics database are the regular financial communication of the players of the industry, the statistical offices (regulators, ministries) and some international institutions.

In addition, we interview the industry to get additional information to back up our estimation when publicly data not available.

The data included in Dataxis reports and market intelligence services can be used only if the proper referencing is being made. For a better knowledge of our term of use please read our general terms of use.

Privacy and Security

What information is collected about me?
When you register, sign up for our newsletters, or place an order, we collect your name, email, company, contact information, and address. Your IP address is also recorded when you visit the site. Please read our privacy policy for more information.

How is my privacy protected?
We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit the information we’ve collected from you at any time by visiting the My Account page. If at any point you don’t wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the email.

How is the site secured?
We use a variety of security technologies and procedures to help protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities. All information is encrypted via Secure Socket Layer (SSL).

What are cookies and how are they used?
A “cookie” is a passive piece of information stored on your computer’s hard drive. It automatically informs dataxis.com of site-specific information, such as your username and what information products you’ve bought from our site in the past. Setting your browser to accept cookies will streamline your use of dataxis.com so that you don’t have to log in each time you visit our website.