Whitepaper

Safeguarding quality of service and maintaining customer satisfaction for pay TV operators

Dataxis market survey on video distribution and operators' practices

Apr 2022

To meet the changing needs of customers, ensure a high quality of service and differentiate from the growing competition, while keeping costs under control, TV service providers are increasingly compelled to make strategic operational choices.

In this study based on a comprehensive industry survey, we will dive into all the challenges faced by TV operators in their daily operations, to understand which elements of their activity represent the most value when it comes to safeguarding the quality of service and maintaining their clients’ satisfaction at the highest levels. The report will focus in particular on the issues that create the most strain for operators, to grasp the role that innovation and technologies can take to lower pressure and costs, accelerate problem resolutions and optimise the conduct of operations.

This white paper includes:
    • Introduction and context
    • Executive summary
    • Market survey on video distribution and operators' practices
    • Dataxis market report: Safeguarding quality of service and maintaining customer retention
Produced by: Dataxis, in association with Divitel
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